Refund Policy

30-Day Trial

Give the collar a real try. If it is not right for your cat or dog, you can return it within 30 days of delivery for a full refund of the product price, even if it has been worn and used outdoors. Just send back the collar and its ID tag. Keep your AirTag — it is your own Apple device and never needs to be returned to us.

How to Start a Return

1. Email us with your order number and the reason for the return.
2. We send you a prepaid return label for domestic orders.
3. Remove your AirTag, then pack the collar and ID tag in a protective envelope or box.
4. Drop it off and keep the tracking receipt until your refund lands.

Faulty or Damaged Devices

If a collar arrives damaged or fails within the 12-month warranty period through no fault of your own, we replace it free of charge. Send us a short description and a photo or video of the problem and we will arrange the replacement without you paying for shipping either way. AirTags are Apple products — if the AirTag itself is faulty, Apple handles that under their warranty.

What We Cannot Refund

• Collars that were lost with the pet or never returned to us
• Damage from chewing, crushing, or deliberate misuse
• Collars modified or repaired by anyone other than us
• Apple AirTags, which we do not sell and cannot refund
• Gift cards and any clearly marked final-sale items
• Original shipping charges on international orders

Refund Processing

Once your return reaches us we inspect it and email you the outcome. Approved refunds are issued to the original payment method within 5-7 business days. Depending on your bank or card issuer, it can take a further few days to appear on your statement.

Late or Missing Refunds

If more than 7 business days have passed since we confirmed your refund, check your bank account and then your card issuer. If it still has not arrived, contact us at support@scoutcollar.com and we will trace it.

Exchanges

If the fit is not right, start a return for the original and place a new order for the replacement, so you get it as quickly as possible. Tell us it is an exchange and we will make sure the return shipping is free.

Subscription Cancellations

Subscription plans renew automatically every 6 months. You can cancel at any time from your account or by emailing us, and cancelling stops all future renewals straight away.

If a renewal has just been charged and you have changed your mind, contact us within 30 days of that charge: if the collar for that period has not shipped, we refund it in full; if it has already shipped, the 30-day trial above applies and you simply send the collar back.

Order Cancellations

Orders can be cancelled for a full refund any time before they ship. Once a parcel is on its way, the 30-day trial above applies instead.